[start10] error when attempting upgrade v1.97 -> v1.98

[zippydan]

Error while trying to upgrade Start10:


Chocolatey v2.3.0
Upgrading the following packages:
start10
By upgrading, you accept licenses for the packages.

You have start10 v1.97.0 installed. Version 1.98 is available based on your source(s).
Downloading package from source ' https://community.chocolatey.org/api/v2/' 
Progress: Downloading start10 1.98... 100%

start10 v1.98.0 [Approved]
start10 package files upgrade completed. Performing other installation steps.
File appears to be downloaded already. Verifying with package checksum to determine if it needs to be redownloaded.
Hashes match.
Hashes match.
Installing start10...
ERROR: Running ["C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe" /s] was not successful. Exit code was '9'. See log for possible error messages.
The upgrade of start10 was NOT successful.
Error while running 'C:\ProgramData\chocolatey\lib\start10\tools\chocolateyinstall.ps1'.
 See log for details.

Chocolatey upgraded 0/1 packages. 1 packages failed.
 See the log for details (C:\ProgramData\chocolatey\logs\chocolatey.log).

Failures
 - start10 (exited 9) - Error while running 'C:\ProgramData\chocolatey\lib\start10\tools\chocolateyinstall.ps1'.
 See log for details.


Log File Follows...

chocolatey.log excerpt

2024-08-30 10:52:10,448 11260 [DEBUG] - Running 'ChocolateyScriptRunner' for start10 v1.98.0 with packageScript 'C:\ProgramData\chocolatey\lib\start10\tools\chocolateyinstall.ps1', packageFolder:'C:\ProgramData\chocolatey\lib\start10', installArguments: '', packageParameters: '', preRunHookScripts: '', postRunHookScripts: '',
2024-08-30 10:52:10,460 11260 [DEBUG] - Running package script 'C:\ProgramData\chocolatey\lib\start10\tools\chocolateyinstall.ps1'
2024-08-30 10:52:10,678 11260 [DEBUG] - Running Install-ChocolateyPackage -url 'https://cdn.stardock.us/downloads/public/software/start/Start10_setup_sd.exe' -checksum '5e601491fa0beea4de519e5a7c2ec7203686021d821b4f3e2ec53e925cd13702' -checksumType 'sha256' -packageName 'start10' -fileType 'exe' -validExitCodes '0' -silentArgs '/s' 
2024-08-30 10:52:10,740 11260 [DEBUG] - Running Get-ChocolateyWebFile -packageName 'start10' -fileFullPath 'C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\start10Install.exe' -url 'https://cdn.stardock.us/downloads/public/software/start/Start10_setup_sd.exe' -url64bit '' -checksum '5e601491fa0beea4de519e5a7c2ec7203686021d821b4f3e2ec53e925cd13702' -checksumType 'sha256' -checksum64 '' -checksumType64 '' -options 'System.Collections.Hashtable' -getOriginalFileName 'True' 
2024-08-30 10:52:10,756 11260 [DEBUG] - Running Get-OSArchitectureWidth -compare '64' 
2024-08-30 10:52:10,768 11260 [DEBUG] - CPU is 64 bit
2024-08-30 10:52:10,800 11260 [DEBUG] - Running Get-WebFileName -url 'https://cdn.stardock.us/downloads/public/software/start/Start10_setup_sd.exe' -defaultName 'start10Install.exe' 
2024-08-30 10:52:11,212 11260 [DEBUG] - Using header 'Content-Disposition' to determine file name.
2024-08-30 10:52:11,224 11260 [DEBUG] - File name determined from url is 'Start10_setup_sd.exe'
2024-08-30 10:52:11,251 11260 [DEBUG] - Running Get-WebHeaders -url 'https://cdn.stardock.us/downloads/public/software/start/Start10_setup_sd.exe' -ErrorAction 'Stop' 
2024-08-30 10:52:11,254 11260 [DEBUG] - Setting the UserAgent to 'chocolatey command line'
2024-08-30 10:52:11,255 11260 [DEBUG] - Request Headers:
2024-08-30 10:52:11,261 11260 [DEBUG] -   'Accept':'*/*'
2024-08-30 10:52:11,262 11260 [DEBUG] -   'User-Agent':'chocolatey command line'
2024-08-30 10:52:11,486 11260 [DEBUG] - Response Headers:
2024-08-30 10:52:11,492 11260 [DEBUG] -   'Content-Disposition':'attachment; filename=Start10_setup_sd.exe'
2024-08-30 10:52:11,494 11260 [DEBUG] -   'Content-Length':'36463376'
2024-08-30 10:52:11,495 11260 [DEBUG] -   'Cache-Control':'private'
2024-08-30 10:52:11,497 11260 [DEBUG] -   'Content-Type':'application/octet-stream'
2024-08-30 10:52:11,498 11260 [DEBUG] -   'Date':'Fri, 30 Aug 2024 14:52:11 GMT'
2024-08-30 10:52:11,500 11260 [DEBUG] -   'Last-Modified':'Tue, 20 February 2024 14:32:05 GMT'
2024-08-30 10:52:11,502 11260 [DEBUG] -   'Server':'Microsoft-IIS/8.5'
2024-08-30 10:52:11,503 11260 [DEBUG] -   'X-AspNet-Version':'4.0.30319'
2024-08-30 10:52:11,526 11260 [INFO ] - File appears to be downloaded already. Verifying with package checksum to determine if it needs to be redownloaded.
2024-08-30 10:52:11,539 11260 [DEBUG] - Running Get-ChecksumValid -file 'C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe' -checksum '5e601491fa0beea4de519e5a7c2ec7203686021d821b4f3e2ec53e925cd13702' -checksumType 'sha256' -originalUrl 'https://cdn.stardock.us/downloads/public/software/start/Start10_setup_sd.exe' -ErrorAction 'Stop' 
2024-08-30 10:52:11,547 11260 [DEBUG] - checksum.exe found at 'C:\ProgramData\chocolatey\helpers\..\tools\checksum.exe'
2024-08-30 10:52:11,548 11260 [DEBUG] - Executing command ['C:\ProgramData\chocolatey\helpers\..\tools\checksum.exe' -c="5e601491fa0beea4de519e5a7c2ec7203686021d821b4f3e2ec53e925cd13702" -t="sha256" -f="C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe"]
2024-08-30 10:52:12,114 11260 [DEBUG] - Command ['C:\ProgramData\chocolatey\helpers\..\tools\checksum.exe' -c="5e601491fa0beea4de519e5a7c2ec7203686021d821b4f3e2ec53e925cd13702" -t="sha256" -f="C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe"] exited with '0'.
2024-08-30 10:52:12,118 11260 [DEBUG] - start10's requested file has already been downloaded. Using cached copy at
 'C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe'.
2024-08-30 10:52:14,130 11260 [DEBUG] - No runtime virus checking built into FOSS Chocolatey. Check out Pro/Business - https://chocolatey.org/compare
2024-08-30 10:52:14,138 11260 [DEBUG] - Verifying package provided checksum of '5e601491fa0beea4de519e5a7c2ec7203686021d821b4f3e2ec53e925cd13702' for 'C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe'.
2024-08-30 10:52:14,141 11260 [DEBUG] - Running Get-ChecksumValid -file 'C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe' -checksum '5e601491fa0beea4de519e5a7c2ec7203686021d821b4f3e2ec53e925cd13702' -checksumType 'sha256' -originalUrl 'https://cdn.stardock.us/downloads/public/software/start/Start10_setup_sd.exe' 
2024-08-30 10:52:14,144 11260 [DEBUG] - checksum.exe found at 'C:\ProgramData\chocolatey\helpers\..\tools\checksum.exe'
2024-08-30 10:52:14,145 11260 [DEBUG] - Executing command ['C:\ProgramData\chocolatey\helpers\..\tools\checksum.exe' -c="5e601491fa0beea4de519e5a7c2ec7203686021d821b4f3e2ec53e925cd13702" -t="sha256" -f="C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe"]
2024-08-30 10:52:14,563 11260 [DEBUG] - Command ['C:\ProgramData\chocolatey\helpers\..\tools\checksum.exe' -c="5e601491fa0beea4de519e5a7c2ec7203686021d821b4f3e2ec53e925cd13702" -t="sha256" -f="C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe"] exited with '0'.
2024-08-30 10:52:14,612 11260 [DEBUG] - Running Install-ChocolateyInstallPackage -packageName 'start10' -fileType 'exe' -silentArgs '/s' -file 'C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe' -validExitCodes '0' -useOnlyPackageSilentArguments 'False' 
2024-08-30 10:52:14,614 11260 [DEBUG] - Running Get-OSArchitectureWidth -compare '32' 
2024-08-30 10:52:14,617 11260 [INFO ] - Installing start10...
2024-08-30 10:52:14,676 11260 [DEBUG] - Running Start-ChocolateyProcessAsAdmin -validExitCodes '0' -workingDirectory 'C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0' -statements '/s' -exeToRun 'C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe' 
2024-08-30 10:52:14,680 11260 [DEBUG] - Running Test-ProcessAdminRights
2024-08-30 10:52:14,683 11260 [DEBUG] - Test-ProcessAdminRights: returning True
2024-08-30 10:52:14,684 11260 [DEBUG] - Finishing 'Test-ProcessAdminRights'
2024-08-30 10:52:14,690 11260 [DEBUG] - Elevating permissions and running ["C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe" /s]. This may take a while, depending on the statements.
2024-08-30 10:52:31,621 11260 [DEBUG] - Command ["C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe" /s] exited with '9'.
2024-08-30 10:52:31,668 11260 [ERROR] - ERROR: Running ["C:\Users\Administrator.wk-8\AppData\Local\Temp\chocolatey\start10\1.98.0\Start10_setup_sd.exe" /s] was not successful. Exit code was '9'. See log for possible error messages.
2024-08-30 10:52:31,675 11260 [DEBUG] - Built-in PowerShell host called with ['[System.Threading.Thread]::CurrentThread.CurrentCulture = '';[System.Threading.Thread]::CurrentThread.CurrentUICulture = '';[System.Net.ServicePointManager]::SecurityProtocol = [System.Net.SecurityProtocolType]::SystemDefault; & import-module -name 'C:\ProgramData\chocolatey\helpers\chocolateyInstaller.psm1'; & 'C:\ProgramData\chocolatey\helpers\chocolateyScriptRunner.ps1' -packageScript 'C:\ProgramData\chocolatey\lib\start10\tools\chocolateyinstall.ps1' -installArguments '' -packageParameters '' -preRunHookScripts $null -postRunHookScripts $null'] exited with '9'.
2024-08-30 10:52:31,679 11260 [DEBUG] - Calling command ['"C:\Windows\System32\shutdown.exe" /a']
2024-08-30 10:52:31,739 11260 [DEBUG] - Command ['"C:\Windows\System32\shutdown.exe" /a'] exited with '1116'
2024-08-30 10:52:31,782 11260 [DEBUG] - Capturing package files in 'C:\ProgramData\chocolatey\lib\start10'
2024-08-30 10:52:31,784 11260 [DEBUG] -  Found 'C:\ProgramData\chocolatey\lib\start10\start10.nupkg'
  with checksum '5B63641A91D21508FAB5BACE56105681'
2024-08-30 10:52:31,785 11260 [DEBUG] -  Found 'C:\ProgramData\chocolatey\lib\start10\start10.nuspec'
  with checksum 'FC20B3945B602F91AF6B5AA16E8495C0'
2024-08-30 10:52:31,787 11260 [DEBUG] -  Found 'C:\ProgramData\chocolatey\lib\start10\tools\chocolateyinstall.ps1'
  with checksum '05A8C7358EECD9FB5F6DE4E88DDCBC70'
2024-08-30 10:52:31,789 11260 [DEBUG] -  Found 'C:\ProgramData\chocolatey\lib\start10\tools\chocolateyuninstall.ps1'
  with checksum '82A1B3C56836C6748E56A8E9914D8392'
2024-08-30 10:52:31,816 11260 [DEBUG] - Attempting to delete file "C:\ProgramData\chocolatey\.chocolatey\start10.1.98.0\.arguments".
2024-08-30 10:52:31,816 11260 [DEBUG] - Attempting to delete file "C:\ProgramData\chocolatey\.chocolatey\start10.1.98.0\.extra".
2024-08-30 10:52:31,817 11260 [DEBUG] - Attempting to delete file "C:\ProgramData\chocolatey\.chocolatey\start10.1.98.0\.version".
2024-08-30 10:52:31,818 11260 [DEBUG] - Attempting to delete file "C:\ProgramData\chocolatey\.chocolatey\start10.1.98.0\.sxs".
2024-08-30 10:52:31,820 11260 [DEBUG] - Attempting to delete file "C:\ProgramData\chocolatey\.chocolatey\start10.1.98.0\.pin".
2024-08-30 10:52:31,823 11260 [DEBUG] - Attempting to delete directory "C:\ProgramData\chocolatey\lib-bad\start10".
2024-08-30 10:52:31,828 11260 [DEBUG] - Sending message 'HandlePackageResultCompletedMessage' out if there are subscribers...
2024-08-30 10:52:31,830 11260 [ERROR] - The upgrade of start10 was NOT successful.
2024-08-30 10:52:31,836 11260 [ERROR] - Error while running 'C:\ProgramData\chocolatey\lib\start10\tools\chocolateyinstall.ps1'.
 See log for details.
2024-08-30 10:52:31,840 11260 [DEBUG] - Attempting to create directory "C:\ProgramData\chocolatey\lib-bad\start10".
2024-08-30 10:52:31,842 11260 [DEBUG] - Moving C:\ProgramData\chocolatey\lib\start10 to C:\ProgramData\chocolatey\lib-bad\start10\1.98.0
2024-08-30 10:52:31,843 11260 [DEBUG] - Moving 'C:\ProgramData\chocolatey\lib\start10'
 to 'C:\ProgramData\chocolatey\lib-bad\start10\1.98.0'
2024-08-30 10:52:33,850 11260 [DEBUG] - Attempting rollback
2024-08-30 10:52:33,852 11260 [DEBUG] - Moving C:\ProgramData\chocolatey\lib-bkp\start10\1.97.0 to C:\ProgramData\chocolatey\lib\start10
2024-08-30 10:52:33,853 11260 [DEBUG] - Moving 'C:\ProgramData\chocolatey\lib-bkp\start10\1.97.0'
 to 'C:\ProgramData\chocolatey\lib\start10'
2024-08-30 10:52:35,861 11260 [DEBUG] - Attempting to delete directory "C:\ProgramData\chocolatey\lib-bkp\start10".
2024-08-30 10:52:35,884 11260 [WARN ] - 
Chocolatey upgraded 0/1 packages. 1 packages failed.
 See the log for details (C:\ProgramData\chocolatey\logs\chocolatey.log).
2024-08-30 10:52:35,888 11260 [INFO ] - 
2024-08-30 10:52:35,890 11260 [ERROR] - Failures
2024-08-30 10:52:35,892 11260 [ERROR] -  - start10 (exited 9) - Error while running 'C:\ProgramData\chocolatey\lib\start10\tools\chocolateyinstall.ps1'.
 See log for details.
2024-08-30 10:52:35,896 11260 [DEBUG] - Sending message 'PostRunMessage' out if there are subscribers...
2024-08-30 10:52:35,899 11260 [DEBUG] - Exiting with 9

[virtualex-itv]

@zippydan Unfortunately the logs don't tell much. Rather than upgrading, can you uninstall/reinstall and let me know the outcome? Thx!