Tagging responses
In order to support the processing and synthesis of customer feedback, individual responses can be tagged. This allows for affinity mapping and other types of sorting, when reporting. It is recommended to use the tagging feature for managing responses that are considered spam by adding a tag labeled "spam".
Within the "Responses" tab, users can click "view" for an individual response then add a tag by typing it in the text box.
Touchpoints will show all the tags in use by a given form underneath the text box for users to select if they choose. Showing all the tags already in use can help increase awareness and drive consistency in reporting by avoiding slightly varying strings as responses.
Users can delete tags that were added if they choose to do so by selecting the trash can icon next to the tag.
Within the "Responses" tab, Touchpoint's users can filter responses by selecting the tag they are searching for and the table will display the responses with that specific tag.
Users can also clear the tag filter by clicking on "Clear tag filter".
